Frequently Asked Questions

What is It Works! ?

It Works! Is a debt-free network marketing company that offers healthy and nutritional products.

How do I become an It Works! distributor?

To join, visit the It Works! website (https://starterpack.itworks.com/join), choose a product package according to your personal preference. Set-up your personal information, auto ship and add your payment information.

How much does it cost to join It Works! ?

There is no sign up fee when you join It Works! but you need to buy the Basic Starter Kit that costs $99.

What do It Works products do?

It Works! products help with aging, daily skin care, live a healthy lifestyle, managing weight and boost energy. See more products here: https://starterpack.itworks.com/

Does It Works! Cleanse make you lose weight?

It Works! Cleanse, when supported with a healthy diet can be most effective. Be sure to drink plenty of water and eat light, fresh, unprocessed food.

What are the best It Works! products?

It Works! best sellers products are It Works! Dr. Nassif Collection, It Works! Beauty Works, It Works! Super Greens and It Works! Super Reds on the Go Bundle. To see more best sellers, you can visit https://starterpack.itworks.com/

How do the It Works Wraps work?

It Works! Fab Wrap is made of soft, breathable, hypoallergenic foam.This self adhering Fab Wrap helps you see the greatest tightening, toning, and firming results!

When did It Works! start?

Founder and CEO Mark Pentecost was once just a high school math teacher and basketball coach along with his wife Cindy who was a stay-at-home mom with their three children long before he founded It Works! MLM company in 2001. Both devised a plan to earn $500 a month through a home-based business opportunity.

Does It Works! deliver to my country?

It Works! delivers to a total of 21 countries:

Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Ireland
Japan
Korea
Mexico
Netherlands
New Zealand
Norway
Philippines
Spain
Sweden
Switzerland
United Kingdom
United States

What are the available shipping methods?

FOR USA ONLY (can be viewed during checkout)

US Standard (Estimated 5-10 days)
US Ground (Estimated 3-5 days)

Requires phone number to provide couriers in case of delivery options:
Expedited US 2Day (2 business days)
Expedited US Next Day (1 business day)

US Shipping Guidelines:
Expedited (US 2 day & US Next day) orders placed before 11:00 AM CST (GMT-6) on a business day (Monday – Friday) will ship the same day.

Expedited (US 2 day & US Next day) orders placed after 11:00 AM CST (GMT-6) will be shipped the following business day. (Monday – Friday)

Expedited (US 2 day & US Next day) orders placed after 11:00 AM CST (GMT-6) on a Friday, and Expedited (US 2 day & US Next day) orders placed on Saturday and Sunday will ship the next business day.

Please note: Expedited orders cannot deliver to APOs, HI, PR and other US territories and are only delivered Monday thru Friday (excluding holidays)

How can I track my order?

There are 2 types of courier options. Tracking will depend on the availability of the function from the logistics provider.

How do I request an exchange?

Please contact the customer support (World HQ FL, USA Phone: 786-706-1095, Fax: 888-711-3760) on how you can get and submit your support ticket within 30 days of delivery and specify which product you would like to return and which products you would like to purchase in exchange.
(Source: https://itworks.com/contactus)

How do I request a refund?

To request refund, contact It Works! at https://itworks.com/contactus

You can receive your refund within thirty days of the ship date, and it must be unopened and/or in new condition. In addition, a traceable shipping method should be used, please note that It Works! will not cover the shipping cost of returned product.

What is It Works! return policy?

Returning an order will not automatically cancel your monthly autoshipment orders. It can only be cancelled through the customer’s online account at www.itworks.com by submitting a ticket or by dialing the local customer support number. All autoshipment changes must be completed at least two business days prior to the next auto shipment process date.
If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value of the item(s) kept will be deducted from the refund on the return order and all bonus volume for the item returned will be deducted.

Are It Works! products all-natural?

Most of It Works! products are made of herbs, fruits, vegetable extracts, and essential oils which are all-natural ingredients.

Who owns It Works! ?

It Works! Multi Level Marketing company is owned by Mark Pentcost alongside his wife, Cindy Pentecost.

How long does It Works! Body Wrap last?

For more detailed information, please access the following:

Product Info: Body Applicator / Body Contouring Wrap

Ultimate Body Applicator™ Body Contouring Wrap

Are It Works! products good for you?

It Works! Products has ingredients that are good for your body, which include vitamins and minerals, herbs, fruit and vegetable extracts, essential oils, proteins, enzymes, and probiotics. Some benefits include:
– Improvement your skin tightness and firmness
– Better digestive health and function
– A stronger immune system, more youthful looking skin, improved body tone and contours
– Internal cleansing and body detoxification
– Increases muscle mass
– Higher energy levels, healthier bones, teeth, skin, hair and nails, enhanced focus, elevated mood, and reduced recovery time after workouts